“Found the perfect match tile , only needed one box , grout and fixer £42
Postage £29:99 !!!
Telephoned to query and that’s the price for every deliver small or large”
I am sorry to see that you are unhappy with our courier costs.
We use a third-party courier for our deliveries and are governed by their costs. The actual cost of a palletised delivery is around £60 (dependant on the area being delivered to). Any orders weighing more than 15kg have to be sent out on the special delivery service.
We subsidise this cost as much as we can on orders below £299, but we cannot waive the full amount.
Alternatively, we do offer collection from our Stoke on Trent showroom, or from our regional stores.
Regards,
Joanna
“What a fantastic service, I hadn't bought tiles from here before and needed to replace some tiles that I hate remove for electrical work that had been fitted nearly 20 years ago, these were a perfect match and arrived very quickly with a no fuss service + a after service call to make sure everything was OK, you don't get this kind of care very often nowadays, how refreshing.”
