“I wanted these to match existing tiles and sent for a sample which matched well. However, the tiles I received didn't match very well at all. Luckily a shower screen will disguise the mis match.”
“Searched for these tiles to match existing tiles. Received a sample quickly and placed my order. Tiles were delivered quickly, however, the courier service failed miserably in my opinion by dumping the box over my gate and not attempting to deliver properly to my door. Also delivery charges are too expensive.”
“I can't comment on the tiles or grout, because we haven't used them yet, but the customer service in the Nottingham store was exemplary. Nadine was friendly, helpful and knowledgeable: what more do you need. Thank you Tile Mountain.”
“Found the perfect match tile , only needed one box , grout and fixer £42
Postage £29:99 !!!
Telephoned to query and that’s the price for every deliver small or large”
I am sorry to see that you are unhappy with our courier costs.
We use a third-party courier for our deliveries and are governed by their costs. The actual cost of a palletised delivery is around £60 (dependant on the area being delivered to). Any orders weighing more than 15kg have to be sent out on the special delivery service.
We subsidise this cost as much as we can on orders below £299, but we cannot waive the full amount.
Alternatively, we do offer collection from our Stoke on Trent showroom, or from our regional stores.
Regards,
Joanna
