“Very bad experience with delivery. Worst customer service, when I asked about problems in delivery "she asked me what do you want me to do" Extremely poor communication with delivery. In all fairness very fast delivery.”
We apologise for your recent delivery experience, we would never expect our customers to have a negative experience and we are sorry for any inconvenience caused.
If we can assist further please contact us.
Regards
“I placed order to collect tiles in Birmingham store. The store made mistakes twice and made me unable to have the tiles collected when I arrived the stores. The remedial action again failed so I still not yet collect the tiles after ordering the tiles for two weeks.”
“the tiles were delivered quickly and the driver could not have been any more helpful if he tried. the tiles were out of this world a wee bit more expensive but were well worth it. they look just the stoats on the wall and could not be more pleased with them , thank you Tile Mountain”
“Still waiting for tiles to be delivered. Waited home all day only to be told my delivery was no longer arriving. Husband booked day off so he could carry the tiles inside as I am heavily pregnant. Too short notice for him to book the rearranged day off so tiles will be sitting outside until he can get home. Tile mountain knew tiles would not be arriving this morning waited till 3:40 to inform me.”
We apologise that the goods did not arrive on the day requested. We employ a third-party courier to make all our deliveries and apologise that this delivery was not made on the specified day. Once the courier makes us aware of any delays we always relay this information to our customers to avoid further inconvenience. If you would like to speak to a member of the team or rearrange the delivery for a suitable day please contact us.
“Didn’t receive order. Out of stock despite website saying 300sqm in stock. Tile mountain cancelled my order the day before delivery.. it’s been a month and I still don’t have kitchen floor tiles laid because I also had to cancel the contractor I employed to fit them and he can’t fit me in yet. Very unimpressed.”
Thank you for your feedback. I would like to apologise for the order not being able to be fulfilled. I can see we had tried to contact you via phone and email and you had decided you did not want to wait for the stock, therefore a refund was processed as requested. I am sorry on this occasion we were unable to fulfil the order for you.
We are sorry to see that you are dissatisfied with our returns policy. Our returns policy can be viewed online prior to ordering; however, we are sorry if you were unaware of this. Please do give us a call if you wish to discuss this any further.
“Disgusted!! I ordered my tiles end of may to be delivered on the 16th June then received an email on 15th June to say they couldn’t fulfill my order! So although I’m left out of pocket for paying deposits to joiner and tilers etc my house in absolute upheaval and left having to let down these tradesmen so unhappy will definitely not shop here again”
We are very sorry that this has happened and that you have been inconvenienced. Due to warehouse space, we are only able to pick orders on dispatch, and as a result of this, we would always recommend arranging tradespeople once you have received your order. However, we are very sorry if you were unaware of this prior to ordering. We can see that a refund has now been processed, but if you wish to discuss this further please do give our customer service team a call.
