“Carriers broke 10 out of 18 tiles when pallet turn over. Tile mountain made us take a picture of every broken tile instead of sending new tiles out and taking damaged tiles back. 20 minutes of wasted time, PATHETIC”
We are very sorry to see that you received some damage to your order, and that you are unhappy with our damage claim policy.
We do ask that customers send images showing the full amount of damage reported so that we can complete their claim with our courier. However, we are sorry for any inconvenience that this has caused.
“Delivery did not arrive on the date stated despite waiting until 6 pm to take delivery.
5 packs of tiles were smashed to pieces due to the tiles being wrapped too tightly.
the remaining tiles were all slightly different in size and bowed and twisted in various ways. When I spoke to customer service they kept requesting multiple different photographs which nobody has time for when running a business.
Unfortunately, I will not be purchasing from Tile Mountain again!”
We apologise for any inconvenience caused and for the damage received. We are always happy to replace any damage received if this is reported to us.
In regards to the query regarding the sizing of the tiles, I can see this is currently being discussed with our customer service team.
If we can assist further please contact us.
Regards,
We apologise that the goods arrived damaged, We employ a third-party courier to make all of our deliveries and expect the goods to be handled with care, If you would like to contact our customer service team to arrange replacements they would be happy to assist.
“In the process of laying them checkered style. Look amazing. Might not if laying in a small kitchen. Pleased with the company. Very helpful. Thank you :)”
“Excellent customer service and excellent value for money. Would definately recommend to all. Look great down and would buy from Tile Mountain every time.”
