“Im planning a total refurbishment for my bathroom. I ordered the free cut samples to see what would suit the colour scheme. The 3 samples I received are very good quality, and the colours are true to the website pictures. I will be proceeding to order from Tile Mountain for my project! Many thanks!”
“first of all id like to say thanks to the excellent staff at the stockton store,very friendley,very helpfull and not pushy . first class experience.
got these tiles for the bathroom high quality product that looks great”
“Speedy delivery of this glossy product sample. Always a risk that tiles might be damaged in transit but that was not the case here due to the great packaging.”
“Good quality tiles . Sizing was accurate and the shape was consistent . The tile was easy to cut and was easy to clean . The colour is not quite pure white there is a slight blue tinge which could put prospective buyers off but looked fine in my bathroom. They give a clean modern look and are easy to work with.”
“The linear gloss white wall tiles are great, however the service from Tile Mountain was terrible. In the first delivery of tiles almost a quarter of the tiles were broken or damaged, all the cardboard boxes holding the tiles were broken open. I requested a replacement of the tiles but for them to be delivered after we were coming back from holiday, we received notification the day after reporting the tiles that the replacement shipment was on its way, so they were arriving when we were on holiday. When we did get the second shipment again the carboard boxes housing the tiles were all damaged. Now we have to pay for the disposal of broken tiles from the 1st delivery. Recommendation, find a local tile merchant when you can collect them in person and check for damage.”
We are truly sorry to hear about your experience with your order.
It's disappointing to know that the delivery was not up to standard and that you received damaged tiles on more than one occasion. Your feedback is invaluable, and we will certainly be addressing these issues internally to improve our processes.
Thank you for bringing this to our attention, and we hope for the opportunity to make it right for you in the future.
Regards,
Joanna
