“The tile quality is okay, however, the delivery arrangement is horrible, I ordered it on 3 Mar 2025, I got it on 12 March 2025, Tile Mountain changed the delivery date twice, superb embarrassing I therefore called the professional tiler appointment twice, I am afraid lest I would say NOT recommend, unless you have plenty of time, SORRY about that but I have to tell the truth.
Delivery-wise, one tile is broken, I didn’t give any call, just let it be, give up.”
We are very sorry to see that this has happened and for any inconvenience caused.
We have asked the showroom to contact you to discuss this further and to resolve this with you.
Regards,
Joanna
“My tiler advised me that they were poor quality not in terms of breakages but the edges were very inconsistent thus making it a challenge to create a neat pattern.”
We are sorry to see that you are unhappy with the tiles.
We always advise customers to notify us of any problems as soon as they become apparent, and not to install anything that they are unhappy with, so that we can rectify the issue as swiftly and efficiently as possible. We are unable to see that we have been made aware of this issue until now, but do still want to do what we can to assist.
If you would like us to look into this further, please email us at customer.service@tilemountain.co.uk with images, and we can investigate and rectify this for you.
“These tiles gave me the look I was wanting for my bathroom splashback. Being bevelled, a little more fiddly and time consuming to work with, but the end result was well worth it.”
