“POORLY DESCRIBED as white tiles. I ordered white metro 300x100 tiles. They came quickly but I didn't realise i would get COOL TIPEX WHITE tiles. It was expensive to send them back, and my tiler was booked so I went ahead and used them. I am so Disappointed. They should have been described correctly. I needed soft, chalky white.”
Thank you for sharing your feedback.
We’re sorry to hear that your experience didn’t meet expectations, as we always aim to delight our customers.
I’ll be reaching out to you directly to see how we can make things right and ensure your next experience with us is a great one.
Kind regards,
Tamveel.
“With retail outlets stock fewer tiles I decided to get my tiles from tile-mountain.
They arrived, carefully packed on a small pallet.
The delivery driver helpfully placed the pallet inside my garage.”
