Thank you for your feedback, we're pleased to hear you were happy with the delivery service, though we're sorry to learn the sample didn’t meet your expectations.
I can see that you ordered a cut-size sample, which is intended to give a general idea of colour and finish. If you'd like a better representation of the overall design and detail, we recommend ordering a full-size sample, which will provide a more complete view of the tile's pattern and definition.
Please don’t hesitate to reach out if you need any assistance with this, we’re here to help!
Kind regards,
Tamveel.
“ordering a sample was very easy, speaking to team was great, ordering and delivery was great. quality of product was very good and project is nearly finished it is looking good”
“My wife and l are building a new house. The choices Tile Mountain are second to none and fell in love with one tile after sending us a sample. The sample was great exactly what we wanted and matched the real thing. All in all I would recommend them all day long.”
“Although some of the tiles were broken in transport. Tile Mountain customer service staff acted quickly and efficiently to replace the broken tiles so that the work could be completed without extra cost or delay.”
