“Seriously stunning tiles - but I expect nothing less from Spain! They were put in by my tiler with zero breakages and he was very happy working with them. We recently moved house and our old Labrador kept doing the splits, baby giraffe style, on the old laminate floor we'd inherited. I'm happy to report that she has had no such incidents on these tiles.
Tile Mountain were excellent in answering my questions, sending out samples rapidly and replacing 2 damaged on delivery tiles. I also used the grout colour they recommended and it blends in beautifully.
However. There is a 'but.' I'm not going to knock a star off for this as I'm reviewing the product. But quite honestly Tile Mountain need to take a close look at who they contract for delivery. Despite filling in all the bits on the website about having a narrow street (though the removal lorry and the bin lorry both fit along it) and suggesting a smaller vehicle, the driver was having none of it and wasn't going to drive into my road. There are about 20 metres from the end of the street to our house and he wanted to charge me £15 to wheel the pallet on a trolley that ridiculously short distance. Luckily I'd already read similar reports on Tile Mountain and had organised for my fitters to be here during delivery. Thankfully, they hadn't been to the same Jobsworth school as the delivery driver. They wheeled the trolley the 20 metres while the driver sat on my wall and gave a running commentary "They doin' it wrong, innit?" and other equally helpful comments. I honestly expected him to light up and pop a tin of lager while he enjoyed the sideshow! I explained to him that I had filled in the bit about having a narrow street on the Tile Mountain website and he came back with "Well they don't read that innit?"
So, Tile Mountain, an excellent company, seriously let down by delivery. Luckily I have lovely tiles and am very happy.”
