“Delivery arrived on time on a pallet all strapped together with 2 loose packs on the side, checked the loose tiles all good. Company came to install them and fit. Towards end of the day the i went to check how they was getting on and the tiles looked very different. Upon checking the tile boxes they had sent 2 loose packs the correct tiles the other 17 boxes were all the wrong tiles and had already been installed. Customer service said they can send out the correct tiles by this time 3/4 of the tiles was installed and would have to pay now to have the tiles lifted the base reconfigured and new tiles relaid costing me double the price. Had to settle for the wrong tiles and been sent out (2boxes) to suit the rest of the wrong tiles delivered. Overall not good!”
We apologise that there was an error with the stock you were sent. We always request the full order is checked prior to commencing with the installation to ensure you are happy with the goods prior. If you would like to discuss this further with a member of the team please contact us.
“Excellent tiles and excellent service. Slabs delivered on time and next day. I’ve purchased from tile mountain quite a few times now and they’ve never let me down with quality and service. Recommended to building trades and gardening trades.”
“Delighted with our new tiles by Tile Mountain and the service provided. Needed the tiles for an allocated time slot and they were able to accommodate. Great tile selection and has finished off a brilliant look to our garden!”
