“I ordered two different size tiles from the same range (Barbados) to combine in the same project. The two sizes were completely different in thickness and material, although both were supposed to be the same according to the description on the website. The design and colour didn't match perfectly either. Also the sizes were consistently inaccurate, so it was impossible to match the long edge of 300x600 tile with the short edge or 1200 x600 tile. Tile Mountain says they would be happy to pick up the tiles and refund the purchase. However, it's a massive inconvenience to have to pack the tiles up and have them collected. Also, I had to get on with the project so returning the tiles was impracticable. It is true that I should have ordered samples, but I strongly feel that it should not be necessary to order samples from different sizes tiles of the same range in order to check that they are identical. Tile Mountain says the differences are due to tiles being produced in different batches etc. I do understand that, but again: this does not take away the retailer's responsibility to to describe their products correctly. The description of all the sizes in the Barbados range are identical, so I would expect to receive identical products. On top of that, their delivery company kept delivering broken tiles and the replacements came broken as well. I have received a refund, but the hassle and waste of time makes it not worth buying from them. The different tiles resulted in the project not looking up to the desired standard”
“I ordered two different size tiles from the same range (Barbados) to combine in the same project. The two sizes were completely different in thickness and material, although both were supposed to be the same according to the description on the website. The design and colour didn't match perfectly either. Also the sizes were consistently inaccurate, so it was impossible to match the long edge of 300x600 tile with the short edge or 1200 x600 tile. Tile Mountain says they would be happy to pick up the tiles and refund the purchase. However, it's a massive inconvenience to have to pack the tiles up and have them collected. Also, I had to get on with the project so returning the tiles was impracticable. It is true that I should have ordered samples, but I strongly feel that it should not be necessary to order samples from different sizes tiles of the same range in order to check that they are identical. Tile Mountain says the differences are due to tiles being produced in different batches etc. I do understand that, but again: this does not take away the retailer's responsibility to to describe their products correctly. The description of all the sizes in the Barbados range are identical, so I would expect to receive identical products. On top of that, their delivery company kept delivering broken tiles and the replacements came broken as well. I have received a refund, but the hassle and waste of time makes it not worth buying from them. The different tiles resulted in the project not looking up to the desired standard”
Thank you for your feedback, due to the way the tiles are manufactured, under British tiling standards, there can be size and shade variance between batch numbers. For a consistent finish, we would recommend ordering the same batch for both walls and floor when using the same style tile. Please contact us if you require anything further.
We are very sorry to see that you have had some issues with an order. Unfortunately, for the order number provided, we can see that this was delivered on time. If you wish to discuss any other orders with us though please do give a member of our customer service team a call.
“Lovely quality tiles that look amazing when put down.
They are really heavy and our tiler faced no issues laying them.
Delivery was efficient and easy and when realised we were missing some tiles it was quickly and efficiently rectified.”
“The tiles were delivered on time and most of all they look great and the price was better that any other place I had checked. They have now been installed and look a million dollars. Thank you.”
