“We bought this tiles as they were marked as for floor and walls. When delivered they were marked for floors only and our intention was to use them on the wall! They also display no information about how the tiles can be installed or in what pattern and on delivery it was also noted that they could not be installed as we wanted. Returned and charged 20% to restock tiles we were misled into buying! Beware! Awful customer service.”
We’re really sorry to hear about your experience with the Cliff Grey tiles. It’s disappointing when expectations aren’t met, especially regarding installation options. We strive to provide clear information on our products, and apologise that we were unable to meet your expectations in this instance.
We can confirm that the Cliff tile is suitable for use on both the walls and the floors - the manufacturer markets them for use on the floor, but due to their weight and size these are also perfectly suited for wall use. We are sorry, however, for any confusion over this.
Your concerns are important to us, and we have passed your comments over to the showroom. They will come back to you as soon as possible to address and resolve this with you. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Regards,
Joanna
“After being let down by another supplier, Mountin tile were there to help, with speedy delivery and plenty of choices. The customers job was completed within schedule, showing off a great product.”
