“I purchased tiles and they were of poor quality, non rectified all different sizes not lining up, my tiler explained what was happening to the store manager he would not accept that was anything wrong, I requested for a refund I was told to leave the store. Customer service not very good no one accepting responsibility still waiting for a reply if I’m gonna get my order refunded.”
Thank you for taking the time to leave a review. We’re sorry to hear about your
experience and are actively looking into this so we can resolve it. We’ll be in touch
with an update shortly.
Best wishes,
The Tile Mountain Team
“These tiles are NON-RECTIFIED means all the tiles not the same differt size, so the corners don't line up, wasted time putting them up then removing them from the wall. I had to go find new tiles from elsewhere.”
Thank you for taking the time to leave a review. We’re sorry to hear about your
experience and are actively looking into this so we can resolve it. We’ll be in touch
with an update shortly.
Best wishes,
The Tile Mountain Team
“We bought this tiles as they were marked as for floor and walls. When delivered they were marked for floors only and our intention was to use them on the wall! They also display no information about how the tiles can be installed or in what pattern and on delivery it was also noted that they could not be installed as we wanted. Returned and charged 20% to restock tiles we were misled into buying! Beware! Awful customer service.”
We’re really sorry to hear about your experience with the Cliff Grey tiles. It’s disappointing when expectations aren’t met, especially regarding installation options. We strive to provide clear information on our products, and apologise that we were unable to meet your expectations in this instance.
We can confirm that the Cliff tile is suitable for use on both the walls and the floors - the manufacturer markets them for use on the floor, but due to their weight and size these are also perfectly suited for wall use. We are sorry, however, for any confusion over this.
Your concerns are important to us, and we have passed your comments over to the showroom. They will come back to you as soon as possible to address and resolve this with you. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Regards,
Joanna
“Called to check they can leave the tiles by the front door as the property is a flat, to which they said yes. Ordered the tiles and then get an email saying it’s only curb side delivery. So basically tiles are being left on the street, how they expect me to move all these tiles by myself I have no idea!! Never had this with a tile company before, never using them again”
Thank you for sharing your feedback on our kerbside delivery service. We’re sorry to hear that the service did not meet your expectations.
Our kerbside delivery ensures goods are offloaded at the safest point on the kerb, as close to your property as possible. However, for insurance reasons, the drivers are unable to bring items onto or into your property. We do, however, offer assisted delivery options if the standard service doesn’t meet your needs.
We always strive to ensure a positive customer experience, and we regret that this wasn’t the case for you in this instance. We have reached out to you personally to discuss the matter further.
“Regrettably after receiving the samples sent out by Tile Mounting, they were not what I was looking for in colour & shade but I did manage to find them elsewhere. The service provided by Tile Mounting was very professional Ordering online and then them sending out 3 samples was just a shame wasn't what i was looking for.”
