Thank you for your feedback. We’re sorry to hear that the tile arrived broken.
We’ve reached out to you directly with a resolution and hope we’ve been able to put things right for you.
Kind regards,
Tile Mountain Team
“These are perfectly decent tiles and I like the Matt finish, but they are not the same shade as the sample sent. Unfortunately I didn't realise this until they were on the wall. General effect is OK but disappointing after I had taken a lot of trouble to get, as I thought, the right shade..”
Thank you for sharing your feedback.
We’re sorry to hear that the tiles didn’t perfectly match your sample. This is certainly something that we would like to look into for you.
We’ll be reaching out to you directly to learn more and see how we can make this right.
Kind regards,
Tamveel.
I am very sorry to see that you have received damage to your order.
We do always offer replacements or refunds for damaged tiles when notified, and we would like to help to resolve this for you. A customer service agent will be in touch shortly to resolve this with you.
Regards,
Joanna
