“Thank you for sending this tile.
Unfortunately, it isn't wide enough for our needs.
I will recommend your company as I was very impressed in the speed of you sending the sample.
Also, was really good that you sent just 1 tile for us to look at with free postage.”
“I ordered a small amount of white wall tiles- the initial order included some damaged tiles and I was offered a 50% discount or replacement. I needed replacements fairly quickly and I recieved all of them without any damage - I was happy and would use them again”
“Tiles were great. An unusual size and thin, perfect as splash to our downstairs cloak room. However 2 of the 4 were broken on delivery. So bought thicker and larger tiles from Wickes and hired a diamond cutter!”
I am very sorry to see that this has happened, and for any inconvenience caused.
I have issued a refund for you. Please allow five working days for this to reach you.
Regards,
Joanna
I am sorry to see that you are not happy with the tiles, and that you have received some damages to your order.
While I can see that replacements have been sent for the damages, I understand the frustration that this can cause, and apologise again for that.
The tiles are gloss and not polished, so will be shiny, but will not have the mirror-finish that polished tiles have. If you are still concerned, however, please email some images to customer.service@tilemountain.co.uk, and we can look into that for you.
Regards,
Joanna
