“Bought these tiles and within less than 6 months cracks have appeared. A pan dropped from the dishwasher & a tile chipped. Got in touch with the tiler & you guys & both not accepting responsibility .You guys have offered a couple of new tiles but this is not satisfactory as they won’t match & also more money for them to be fitted.”
We’re truly sorry to hear about your experience with the tiles. It’s understandable to feel frustrated when you encounter issues like cracking and chipping. Our goal is to provide quality products, and we would certainly like to look into this further with you.
We have asked the showroom to contact you directly to discuss this further.
Thank you for sharing your thoughts, and we hope to resolve this matter to your satisfaction.
Regards,
Joanna
“While browsing Google for tiles for my whole Ground floor, I stumbled upon tiles that piqued my interest. Intrigued, I decided to visit the Mountain Birmingham branch. The staff there proved exceptionally helpful, attentively noting my preferences and offering advice tailored to my demands and needs.
They recommended the Maddox Light Grey Porcelain Floor Tile for my entire ground floor project, and I happily made the purchase. The tiles were delivered promptly, and I received updates at each stage of the delivery process. I truly appreciate the professionalism and understanding of customer requirements and challenges demonstrated by the Tile Mountain staff.
I've attached pictures of the downstairs toilet, which is not yet complete; grouting and toilet fitting are still pending. Thanks once again to Tile Mountain staff for their invaluable assistance.
Kind regards,
Zeeshan"”
“The tiles look great at the front of the property makes it look bigger and cleaner The job has nearly been completed by the builder Will be ordering more for the back garden. Even better they are non slip even in the rain.”
“Great service from Tile Mountain, from the ease of the website to the follow up emails and more importantly the great customer service from the team.
Thank you”
“Lovely light tile. Compliments our dining room well.
Arrived quickly just a few days after ordering. Well
Packaged on pallet and no damage. Great company would use again.”
