“I matched these tiles with the Taupe Stone Effect ones and the result is amazing. They are easy to clean and dry fast after being mopped. The tilers said that they were a bit hard to cut, but I've seen much harder tiles. Super recommended!”
“I matched these tiles with the Taupe Stone Effect ones and the result is amazing. They are easy to clean and dry fast after being mopped. The tilers said that they were a bit hard to cut, but I've seen much harder tiles. Super recommended!”
“Purchased tiles for 4 bathrooms . Arrived on date promised. Discovered a few weeks later when unpacking tiles ready for our tiier that a number of the large Hellas tiles were broken. I emailed tile mountain with photos and received a reply the next day and replacement tiles arrived 3 days later. Tiles are really well priced and we have received excellent customer service. .”
“Absolutely appalling company. Goods didn't arrive, zero customer service, no calls back i had to constantly chase them, no interest in chasing the delivery even though it didn't arrive 3 days running. In fact staff told not to chase the courier by managers. Cost me 3 days money for men sitting waiting for a non existent delivery and Tile Mountain were not interested one iota in resolving the delivery issue. If i could give a minus star rating that would be too good.”
“Absolutely appalling company. Goods didn't arrive, zero customer service, no calls back i had to constantly chase them, no interest in chasing the delivery even though it didn't arrive 3 days running. In fact staff told not to chase the courier by managers. Cost me 3 days money for men sitting waiting for a non existent delivery and Tile Mountain were not interested one iota in resolving the delivery issue. If i could give a minus star rating that would be too good.”
We are very sorry to see that your customer experience has not been what we would like. We do use a third-party courier and so unfortunately are dependant on them for updates regarding deliveries. We can see that we have chased this on numerous occasions but unfortunately were struggling to get an answer. However, this is now the level of service that we expect from our courier and for our customers, and we are very sorry that this has happened and that you have been so inconvenienced. We can see that this has now been resolved and a full refund processed, but please do call our customer service team if you wish to discuss this any further.
We are very sorry to see that you have received some damaged tiles. We can see that a replacement box has now been dispatched, but please call our customer service team if you wish to discuss this further.
