“Needed a full size tile sample to see how it would look on the wall and also measure exact amount needed. Arrived next day and we’ll packaged. Will be ordering as soon as the bathroom room is ready.”
“I've been a tiler for 20 years and these tiles are a pain to fit constantly different sizes poorly cut on the edges when putting spacers in makes the tiles all over the place.nice tile though just alot of messing to get them right”
We apologise that you had issues with the tiles, We expect the tiles to be the same size within each batch. This tile is not rectified therefore the edges will not have a perfect 90-degree edge. Our team would be happy to investigate this further if you did wish to contact us.
We are sorry to see that you were unhappy with the tiles that you have ordered. We can see that a refund is in process but we do need your bank details in order to complete this. Please give a member of our customer service team a call and we will sort this for you.
“First batch that arrived was fine. The second batch was tapered at the edges, and bowed. The tile fitters had great effort getting them to look flat. Will not be purchasing again from tilemountain.”
We are sorry to see that you have had some issues installing your tiles. As these have now been installed this does limit what we can do to assist, and we cannot see that this was reported at the time; however, we may still be able to help should you wish to discuss this further. If so, please do give a member of our customer service team a call.
