“Opened the pack of Tiles and had few broken tiles, waited 3-4 days for these only to be short now on the order i calculated. Still to sent refund and cost to call them to sort out, i wouldnt be purchasing again”
I am very sorry to see that this has happened, and for any inconvenience caused.
We are always more than happy to assist with replacing or refunding any damaged tiles, and do not want to leave you short on your project. We have, therefore, reached out to you personally to resolve this for you.
Regards,
Joanna
“It's absolutely beautiful and very warm colour brighten my bathroom immediately. I had carrara gold gloss 300x600 on the wall side and carrara gold matt 600x600 on the floor, I'm very satisfied with my choice.”
“I love these tiles it’s all come together lovely not too bad to cut either some were a 1-2mm out which was a bit of a pain but the tiler made it work”
“Hi we loved the look of the floor tiles,the price was very good,but unfortunately the practically of these tiles are very poor,the finish on them means they have to be constantly cleaned!I do not think this is the colour?it is definitely the finish on them it has literally been a nightmare to keep them.”
We are sorry to see that you are experiencing some problems cleaning your tiles. These are matt, and so any dirt, residues, etc, can stick in the texture of the tiles - however, this can easily be cleaned using the right cleaners and methods.
We have contacted you personally to see how we can assist to resolve this for you.
Regards,
Joanna
We’re sorry to hear that the tile did not meet your expectations.
We strive to provide accurate descriptions and understand how disappointing it can be when a product doesn't align with what was anticipated. Your feedback is important, and we would like the opportunity to discuss this with you directly to ensure your concerns are addressed.
Please reach out to our customer service team at your convenience.
Regards,
Joanna
