“Poorly packaged as some tiles came without. Colour of tile didn't match as shown or described. But customer service from Adam was fantastic so thanks.”
“Poorly packaged as some tiles came without. Colour of tile didn't match as shown or described. But customer service from Adam was fantastic so thanks.”
We are very sorry to see that you have had some issues with your order. We can see that this has now been resolved, but should you wish to discuss this any further please do give us a call. We have also passed on your kind comments to Adam.
“I rang up and payed for these tiles to be then told you don’t have them yet you took the money , Was promised I’ll get them in 4 weeks , waited 4 weeks to be told when I had to ring you guys Not you ringing me it’ll be another 8 weeks min !! Then told my refund will take up to 8 days so I can’t even go somewhere else and get them in time , not exactly a few tiles either it was 1600 pounds worth , terrible customer service would of just rather they told the truth in the first place or said you were out of stock. I’m definitely not recommending you guys to any customers and I’ll tell people to actively avoide . I understand things get held up but a bit of communication would of helped”
We are very sorry to see that you are dissatisfied with the service you have received. Our restocking dates are provided to us by the manufacturer, and this can sometimes change, unfortunately, and we are very sorry that this has inconvenienced you. Please give our customer service team a call if you wish to discuss this further.
