Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate you bringing this to our attention.
While some time has passed since your experience, we’d still be happy to assist if you have any outstanding concerns. Please feel free to reach out to our Customer Service team at customer.service@tilemountain.co.uk, and we’ll do our best to help.
Best wishes,
The Tile Mountain Team
“The show room had these tiles on display and they showed this amazing detail of what looked like Liquid Metal. I was originally shopping for ceramic tiles but when I saw how shiny and beautiful that little detail looked, I cancelled my plan to buy the ceramic tiles from bnq and ordered these straight away. Unfortunately the 11 square metres that I ordered did not contain this detail. They are still great robust tiles and I understand the variances in design between tiles when they don’t follow a strict pattern but small details stand out to me and the best tiles were clearly selected for display.”
We are very sorry to see that the tiles are not as expected, and have contacted the showroom to ask them to get in touch to resolve this with you directly.
Regards,
Joanna
“I ordered the 20mm outdoor tiles and the leveling wedges. Wedges are strong and useful on 20 mm porcelain tiles. Also price is good based on the market”
