“Fantastic slabs, look fabulous, thoroughly recommend. As always, service received excellent. If I want tiles, slabs whatever, Tile Mountain is my go to.”
“I ordered too many and tile Mountain would not accept a refund. Hence the 4 star review. I have 8 tiles (4 boxes) of the plain tiles if anyone who like them at half price, please contact me via email decima.isles@gmail.com.”
“Brilliant customer service. Slabs were easy enough to lay (still need to grout). Appear to be easy to clean and hardwearing but have only been down a few days”
“We run a landscaping business and the tiles were due to arrive on Friday 23rd July.
They turned up and half the order was wrong
We were then promised they would be there on Monday, nothing turned up despite us being told by customer services they would be there.
On monday evening we were told they would DEFINITELY arrive on Tuesday.
Despite us checking in with customer service who told us it was out for delivery but they couldn’t contact their courier company to get an ETA - we were told on Tuesday at 6 pm that the trailer hadn’t even left the depot.
Wednesday - I had to call customer services hourly until I spoke to one of the managers who confirmed that nothing would be sent out that day and that it would arrive on Thursday.
The tiles didn’t actually arrive until Friday half the order was still wrong.
Business to business this company is to be avoided at ALL costs.
Despite us originally confirm the delivery date of 23rd July we were then told not to put workman on site until Tile Mountain had delivered successfully.
We always wait for a deposit to be paid and order confirmed before we confirm resource. A day or two a I can manage to move a schedule around but for over a week it was completely unacceptable and above all else - we were continuously lied to by customers services.
AVOID AT ALL COSTS”
“We run a landscaping business and the tiles were due to arrive on Friday 23rd July.
They turned up and half the order was wrong
We were then promised they would be there on Monday, nothing turned up despite us being told by customer services they would be there.
On monday evening we were told they would DEFINITELY arrive on Tuesday.
Despite us checking in with customer service who told us it was out for delivery but they couldn’t contact their courier company to get an ETA - we were told on Tuesday at 6 pm that the trailer hadn’t even left the depot.
Wednesday - I had to call customer services hourly until I spoke to one of the managers who confirmed that nothing would be sent out that day and that it would arrive on Thursday.
The tiles didn’t actually arrive until Friday half the order was still wrong.
Business to business this company is to be avoided at ALL costs.
Despite us originally confirm the delivery date of 23rd July we were then told not to put workman on site until Tile Mountain had delivered successfully.
We always wait for a deposit to be paid and order confirmed before we confirm resource. A day or two a I can manage to move a schedule around but for over a week it was completely unacceptable and above all else - we were continuously lied to by customers services.
AVOID AT ALL COSTS”
Thank you for your feedback. We would like to apologise for the issues which occurred on your orders and the deliveries, this is not a norm. If in the future, you require any further orders from us, we would be happy to offer assistance or see if there is anything we can do to help.
“Excellent quality tiles-arrived very well wrapped and protected on a pallet. They have transformed the garden seating area-would definitely recommend.”
