“I ordered these tiles but unfortunately due to the courier they came damaged HOWEVER, tile mountain gave me a full refund and spared me the trouble of arranging a return too. I have bought from them before and that order was fine so despite the damaged order, I would buy from them again because of the excellent communications and service.”
“The tiles are ok but they are smaller and lighter in colour than in the images provided. They are also Matt which means that they show up the dirt more. I had to order another box because I didn’t have enough after adding the room dimensions to the website”
Thank you for your feedback. We're sorry to hear that the tiles didn’t match your expectations in terms of size and color. It's always our goal to provide accurate representations in our images, but do always advise having a sample prior to placing a full order, to ensure that the tiles are suitable for the project in mind.
If there's anything we can assist you with regarding your project, please don’t hesitate to reach out.
Regards,
Joanna
“Fantastic company, aftercare phonecall to make sure everything was fine. Well packaged and expertly delivered. Love the tiles, I used an anthracite grout and it's an amazing job”
