“The tile is very different from the sample I was sent, its much shinier than the image on the website or the sample. They were supposed to be rectified, they weren't. Very annoying especially as tight deadlines meant we just had to make the best of it, no time to return and pick another tile, so laying has been a nightmare.”
We're really sorry to hear that the tiles did not meet your expectations. We understand how frustrating it can be, especially with tight deadlines adding to the pressure.
I can, however, confirm that the tiles have been checked and are rectified.
Your feedback, however, is important to us, and we appreciate you sharing your experience.
If you’d like to discuss this further, please reach out to our customer service team, who would be happy to assist you.
Regards,
Joanna
“These tiles are lovely and completely transformed our kitchen. Looks modern and elegant. Free delivery next day and competitive prices. Will use tile mountain again.”
“These were just what I wanted - modern, yet timeless. Colour is warm and slightly reflective to help open up our small bathroom. Have since bought more to do our en-suite in the same.”
“Tiles look beautiful and arrived as scheduled. I ordered short and had a subsequent conversation with an advisor who was more than helpful when I needed to order more to ensure they were the same batch number. Excellent customer service.”
