“Received a generous sized sample of the flooring and delivery was really quick. Ordering the sample was a great way to see how the floor will look in my room with the lighting and matching the walls.
The flooring is a really high quality”
“I was really impressed with the knowledge of different products and tiles. It certainly helped us choose which tiles to buy, and of course we bought from TM”
“Very pleased with the above flooring!
I had problem with some of the planks been damaged in two boxes! This was dealt with very swiftly by Tlle Mountain!”
“Panels are good quality but I find some of pattern on them looks like scrapes rather than wood pattern. Would rather those obvious dark markings weren’t there. Delivery is a big pallet of boxes that is just dropped off on front garden and which all weigh a ton and I had to bring them in one by one. Hard work for people who aren’t strong.”
Thank you for your feedback.
We’re glad to hear that you find the panels to be of good quality, but we truly apologise for the appearance of the pattern not meeting your expectations. Your input regarding the markings is valued, and we do always offer the option of returning our products for a refund, provided the order is not installed.
As for the delivery, we understand that a large pallet can be quite the challenge, especially if it’s heavy. We do advise that our courier partner offers kerbside delivery, and would always advise having someone on hand to help with offloading the pallet. We are sorry, however, if this was not something that you were aware of, and for any inconvenience caused.
We appreciate you bringing this to our attention and will explore ways to improve the delivery experience for our customers.
Regards,
Joanna
