“These tiles look lovely and were a pleasure to put together. Only issue we had were the inability and willingness to accept any unopened returns for including the 10% they recommend you add on top for cuts etc. customer service awful”
I’m sorry to hear about the difficulty with returns and that our customer service didn’t meet your expectations.
Regarding returns, we are unable to accept a return of leftover product because we can move through batches very quickly and are often unable to resell any returned packs. However, we’d like to look into your order again to see what options are available. A member of our customer service team will be in touch shortly to resolve this with you.
Regards,
Joanna
