“I ordered 100+ 30x60wall tiles plus floor tiles for my bathroom refit, when they were delivered 18 of the tiles were broken. Tile mountain replaced these tiles promptly, however when my tiler started to fit the tiles they were so badly made it was impossible to lay them evenly. Tile mountain gave a full refund but we had to return them. I had to re-source the tiles and lost a days work for the tiler.”
Thank you for your feedback.
We are glad to hear that the issue has been resolved, although we sincerely apologise for any inconvenience caused. As per our returns policy, the return of items does need to be arranged by the customer, and we appreciate your understanding in this matter.
We are pleased that we were able to provide a refund and assist in getting everything sorted. If you need any further assistance or have any questions, please don’t hesitate to reach out.
Kind regards,
The Tile Mountain Team.
We are sorry for any issues you have encountered with the stock you recieved. We pride ourselves in the quality of the products and we apologise for any shortcomings on this occasion. If we can assist further please contact our customer service team on 0178223822 or via email.
“Nice tiles at an amazing price. I won't be buying these tiles as the pale grey marble grain has darker grey/black spots within the pattern – this appears to be part of the design as the gloss sample I also ordered has the same thing. Some people won't be bothered by it, but I wasn't keen.”
Each tile is subject to certain tolerance in line with British tiling regulations. This should not affect the overall installation. If you would like to discuss this with our customer service team please contact us.
“Did not compare to the sample I was sent or the pictures on your web site
I was very disappointed as you know by the emails I sent to you . Far too many almost plain white tiles. You have sent extra for which I am grateful. Perhaps you need to speak to your supplier.”
We are sorry to see that you are dissatisfied with the mix of patterns originally received. These are packed and picked randomly; however, I can see that a replacement order has been processed to provide you with more of a range of patterns as desired. Please do give a member of our customer service team a call if you wish to discuss this any further.
“Our tiler informed us that all of the tiles were different sizes making them harder to use. Struggled to make our final job look good and can easily see the difference in sizes. Also supposed to be white however they are cream.”
We are sorry to see that you have had some problems with the tiles that you have ordered. Please give us a call on 01782 223822 if you wish to report this or to discuss this further.
