“Satisfied with tile, but wrong batch number delivered.Ordered batch 9023,9033 delivered which was a different shade.Rang same day and spoke to Kath who is an asset to your team and arranged another delivery.However 2 days lost.Spoke to Logistics who arranged a separate courier to deliver correct tiles and pick up wrong tiles.This is when the problems really started.2 men turned up in a transit style van with no tail lift.They could hardly speak a word of English.I tried to explain how heavy the tiles were(2 600x600 tiles per box)and to handle them carefully but many were man handled (dropped)Eventually unloaded the van then started to collect wrong tiles.They were very rushed resulting in a pack of tiles dropped on my foot! I thought it was broken and attended A&E for X Rays.Fortunately just badly bruised but extremely painful
Therefore I hold your Logistic team responsible for hiring cowboys to do the delivery..”
Thank you for your feedback. We’re sorry to hear about the mix-up with your order and the challenges you faced with the delivery process. I apologise that our logistics team did not meet our expectations, especially regarding the handling of the tiles.
We take safety very seriously, and your experience is not what we strive for. We appreciate you bringing this to our attention, and we will address these issues with our logistics team to ensure better service in the future.
If there's anything else we can do for you, please don’t hesitate to reach out. We value your input and hope to improve your experience moving forward.
Regards,
Joanna
“It is way better looking than the sample size cut. Beautiful colour under the sun. None of the tiles came broken and the delivery is next day which is unheard of!”
“We are thrilled with our purchase. Unfortunately I am unable to attach a picture as they haven't yet been laid on our patio, but hopefully in the next week or so they will be down.
I can certainly imagine though that they will look perfect.”
“Absolutely delighted with the service provided by Tile mountain. I was unable to obtain a match for our original paving as it had been discontinued. Tile mountain provided me with free, small, samples and when I found a good match, ordered a single tile. This proved to be close enough so i ordered another 50. The delivery timescale on all the items was superb and almost next day, or day of choosing every time, and the delivery was perfect. I highly recommend Tile Mountain for your next project and would not hesitate to use them again.”
