“Satisfied with tile, but wrong batch number delivered.Ordered batch 9023,9033 delivered which was a different shade.Rang same day and spoke to Kath who is an asset to your team and arranged another delivery.However 2 days lost.Spoke to Logistics who arranged a separate courier to deliver correct tiles and pick up wrong tiles.This is when the problems really started.2 men turned up in a transit style van with no tail lift.They could hardly speak a word of English.I tried to explain how heavy the tiles were(2 600x600 tiles per box)and to handle them carefully but many were man handled (dropped)Eventually unloaded the van then started to collect wrong tiles.They were very rushed resulting in a pack of tiles dropped on my foot! I thought it was broken and attended A&E for X Rays.Fortunately just badly bruised but extremely painful
Therefore I hold your Logistic team responsible for hiring cowboys to do the delivery..”
Thank you for your feedback. We’re sorry to hear about the mix-up with your order and the challenges you faced with the delivery process. I apologise that our logistics team did not meet our expectations, especially regarding the handling of the tiles.
We take safety very seriously, and your experience is not what we strive for. We appreciate you bringing this to our attention, and we will address these issues with our logistics team to ensure better service in the future.
If there's anything else we can do for you, please don’t hesitate to reach out. We value your input and hope to improve your experience moving forward.
Regards,
Joanna
“The product is of great quality, unfortunately it is no where near the dark shade show on the display images, we were looking for a black tile but ended up with grey/charcoal blue slate colour. Easy to work with but prone to chipping on the edges so be careful”
Thank you for your feedback. I would like to apologise that the colour of the tiles was not as expected, we do offer a sample service to ensure the colour is what you would like for your project and we do try to provide a range of images on the website.
