“Tiles are good, delivery service not so good!
Ordered over a week before delivery. Wife waited in all day for nothing to arrive. No comms. Took a chase call to get tiles delivered.
Poor communication”
“Once we had chosen our tiles delivery was as given by a very pleasant gentleman. We did have a slight problem (this was our mistake) which the helpful assistant stepped up to help us solve. Will definitely return to our Swindon store.”
“The service from Tile Mountain was excellent. Delivery was on time as advised and the quality of the tiles is really good. I would definitely recommend.”
““The Ebor grey outdoor slabs are fine, builder has done the job well, but the no-return policy on three unopened surplus boxes is unacceptable. Customers should be able to return unused materials, especially when ordering estimates can result in excess stock.””
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate you bringing this to our attention.
While some time has passed since your experience, we’d still be happy to assist if you have any outstanding concerns. Please feel free to reach out to our Customer Service team at customer.service@tilemountain.co.uk, and we’ll do our best to help.
Best wishes,
The Tile Mountain Team
