“On the description is says 595x595
The builder build the walls to 3m which is 5 tiles plus 5 mm gap..... we're short by 10mm becuase the tiles are NOT 595X595!!! THEY ARE 592 X 592!!!!!”
We apologise for any inconvenience that this has caused.
Tiles are produced in batches, and due to the way that tiles are made, they can vary slightly in terms of size from batch to batch. We have to advertise the tiles at the nominal size, which is 595x595mm - but a particular batch can measure between 590 and 600mm. This is allowed and regulated by British Tiling Standards.
We are very sorry, however, if the tiles are not as expected. We have been in touch to discuss this further with you, and would be happy to accept a return on anything that is in a resellable condition, should you choose not to use the tiles.
Regards,
Joanna
“Too thin it's like cutting glass it cracks and breaks easily not really manageable for cutting only good if no need to cut then you got a good price. in 60+ tiles more than 10 ckacked while cutting...”
We are sorry to see that you have experienced some problems with the tiles.
We recommend cutting porcelain tiles using a diamond-tipped wet-wheel cutter that is large enough to fully support them on all sides.
We do always advise customers to let us know of any problems as they occur, as we do always try to do what we can to resolve any such issues. We cannot see that this has been reported to us as of yet, but we do still want to assist with this if we can. If there is anything more that you need, please do not hesitate to get in touch on 01782 223822 or at customer.service@tilemountain.co.uk
