“Brought the product as it was displayed as a certain pattern. After speaking to tiler he asked to check with tile mountain that they would be ok and flat to ensure no lip, I checked and was assured it would be fine. Tiles arrived, day of install, the box said they could only be laid a certain way and not the pattern that was displayed in the shop. I called tile Mountain who stated that the best they could do was to do return the tiles and to get a new tile as the pattern in the shop was indeed incorrect. We had to book in a tiler two months in advance so we had no choice but to keep the tiles and lay them in a different way, which isn’t what we wanted but had no choice.”
Thank you for taking the time to leave a review.
We apologise for the misunderstanding with the store display.
We are pleased that we have been able to look into this further for you and the store are currently in discussion with you regarding a resolution.
Best wishes,
The Tile Mountain Team
“A good quality wall tile at a good price. We bought the 600x300 mm tiles so that the ensuite looks spacious. The tiler even commented on the quality of the tiles! Highly recommended.”
“The tiles are nice and sturdy - the delivery was nice and quick - the colour is nice... a little lighter than the shade seen in store, but apparently that's just part of the process. Shame though.”
