“These are a lovely tile but unfortunately the pattern doesn’t quite line up on some of them, and disappointingly I didn’t notice until it was too late and the tiles were already laid so on some the diagonal lines don’t quite line up with its neighbouring tile and step off a little, which is a shame as they are quite a striking tile”
Thank you for your feedback. We're glad to hear that you like the tiles, though we're sorry to hear about the pattern alignment issue you experienced. It can indeed be frustrating when things don't align as expected, and would always advise dry-laying the tiles prior to fixing to prevent any such problems.
We do always encourage customers to check their order over in full and to let us know of any problems as they become apparent, so that we can assist with rectifying any issues.
We appreciate you bringing this to our attention, as it helps us to improve our products and processes. If there's anything else we can assist you with or any further concerns you'd like to discuss, please feel free to reach out.
Regards,
Joanna
