“The floor tile is very yellow to the same tile for the wall, it’s ruined my bathroom that has cost a lot of money, we have to have loads of matts on floor to try cover it because it’s that differ t in colour even tho they are suppose to be matching”
We are sorry to see that you are unhappy with the tiles.
As the wall and floor tiles are produced separately, they may vary in terms of shade, for example. We would also advise checking you are happy with the tiles prior to starting the installation, as we are generally more limited in what we can do to assist once the tiles are fixed.
We can, however, see that a goodwill refund was offered and accepted to apologise for any inconvenience. If you do still wish to discuss this further please contact us on 01782 223822 or email us at customer.service@tilemountain.co.uk
