“This is my second order of this tile. Following my laundry room the pantry is to follow. Ordered one day, received the next, can't fault the service.”
“Sadly the pallet was damaged, noones fault, but the process to get replacements was tedious. Tile mountain wanted evidence before tiles were unpacked. driver wanted to leave asap. Tile mountain wanted every detail of order & photos -of 94m2 of tiles!!! before pallet was unloaded , then a short time limit.
maybe the time limit could be longer so that recipent & tiller have time to action”
“Customer service are very slow at answering the phone and do not call you back, I had to phone 4 times to eventually get an answer I needed. Couriers took 3 days to deliver although very pleasant and helpful when did arrive. The sales team did seem very helpful though when placing the order”
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate you bringing this to our attention.
While some time has passed since your experience, we’d still be happy to assist if you have any outstanding concerns. Please feel free to reach out to our Customer Service team at customer.service@tilemountain.co.uk, and we’ll do our best to help.
Best wishes,
The Tile Mountain Team
“I haven't fitted these yet but was very impressed with the sample service. I ordered three of the free mini samples for a garden path to see them in person and they arrived totally for free the next morning. Very handy! I'll be picking some up to do the path with soon.”
