“I would like to say the tiles look fantastic I am very happy with the service and the team in general.
However these tile have to be matched like a wallpaper pattern so you would have to
Buy extra to make sure you had a match, we did have a bit of an issue that held my bathroom up but end result fantastic
Thanks to all staff who were very helpful”
“These tiles are really nice but a couple of things spoilt the experience for us.
We already knew the the patterns don't continue perfectly so we ordered extras in the hopes that we'll still be able to use them. We were told that the fact that they are cut after printing means the pattern doesn't continue perfectly. This isn't actually the case .. the patterns partially line up but not perfectly due to the actual print.
There are 4 different patterns which line up reasonably well to make an almost continuous pattern over 4 tiles but .. After ordering 14 tiles what actually arrived was 1 each of the first 2 patterns and 6 each of the third and forth patterns!
This means that we can only have the continuing pattern over 4 of the 14 tiles! If one gets broken then we're stuffed.
I would have asked for some of them to be exchanged to even out the 4 different tiles but I get the impression that it's luck of the draw as to what you actually get delivered and having had to pay towards delivery when it should have been free just because we're lucky enough to live in Cornwall would probably mean that we'd be expected to pay to return the over supplied patterns just to get a more even spread.
Fingers crossed that we can make this work.”
We are sorry to see that you are unhappy with the tiles.
We can see that this has now been resolved by one of our customer service agents, and that two boxes of tiles have been sent as goodwill for you to complete the project to your satisfaction; however, if there is anything more that we can do to assist with this please let us know.
