Thank you for your feedback. We're sorry to hear that your delivery arrived later than expected and that some of the tiles were damaged.
We understand how frustrating this must have been, especially when it meant rearranging your tiler's schedule. If any tiles arrive damaged, we always encourage customers to report this to us as soon as possible so we can investigate and arrange replacements.
We apologise for the inconvenience caused and appreciate your understanding.
Kind regards,
Team Tile Mountain
“After picking my tiles for my bathroom I had excellent customer service with Lazzlo who worked out the amount of tiles I would need, nothing was too much trouble I am now looking forward to seeing them up in my bathroom”
