“I ordered 45 tiles for my little shower room. 7 were chipped or broken on receipt. They give you 24hrs to advise of breakages however you have to photograph breakages on the palet which means you have to off load your delivery and check every tile. My tiles were 600 x 300 and very heavy so i waited for the tiler. When
ordering they advise an increase in order to rake into account any you break when cutting. None were broken cutting but 15% of my order arrived damaged. Luckily my tiler didn't break any so we had enough however he did need to use the middle of tiles for cuts to finish the job which has spoiled the finish. So very disappointing. I then ordered tiles for my bathroom. My tiler hasn't finished yet hes about half way through. So far 9 are chipped or broken some were broken and the other part wasn't even in the box so they were obviously boxed broken which is totally unacceptable. There were 3 like this in the bottom of one box with the other half missing. By the time my Dad has finished tiling the damages I hate to think how many he will have found. I definitely won't be buying from them again.”
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about your experience and the disappointment caused. We appreciate you bringing your concerns to our attention, as this feedback is important to us and helps us review and improve our processes.
If you have any outstanding concerns regarding your orders, please feel free to reach out to our team and we’ll be happy to assist where we can.
Best wishes,
The Tile Mountain Team
