Thank you for your feedback.
We are pleased to hear that you were happy with the quality of the tiles, although we are sorry to hear that the pattern was not quite right for your preference. We understand how important it is to find the perfect style for your space.
If you need any further assistance, please do not hesitate to contact us.
Best wishes,
The Tile Mountain Team
“Sample tile never reached us. Got a message from carrier apologising for the delay but telling us the packaging had been damaged and refer to sender!
I tried but never got a response .”
We are very sorry to see that your order arrived damaged.
We cannot see that we were made aware of this by the courier - while we always expect our couriers to take care of our deliveries, and to notify us of any problems, this has clearly not happened in this instance.
We have contacted you personally to resolve this with you.
Best wishes,
The Tile Mountain Team
“The ordering process online was straight forward and the delivery was quick and I was kept well informed during this process. Along with other tiles I had ordered along side these, they appeared at first glance well packaged on the pallet, however, the boxes of tiles on the first two layers from the bottom had burst the seams of the individual boxes and a couple of tiles were slightly chipped at the corners and two cracked in two. Fortunately, the chipped tiles were were on the reverse side so can be used no problem. Perhaps, ridged cardboard corners could be used when tiles are palletised in the future to rectify this problem. Other than that, although the tiles remain in their boxes for now, they are a stunning tile that replicates the look of wood incredibly well. Very pleased with my choice and worth every penny spent. Will definitely use Tile Mountain again, if anything for the great variety and on point pricing.”
“Fabulous looking wood effect wall tiles. We can't wait for our bathroom to be completed to see the finished effect. Nigel your sales representative was amazing, his help in store was invaluable to us. We are going to do our downstairs cloakroom next, so we will definitely be back to purchase our sanitary ware and tiles from your Cardiff store and hopefully we will get the chance to deal with Nigel again.”
