“When we visited the store there was a great selection to choose from. We ordered three free samples and they were delivered in two days. The Timber Oak Wood Effect Matt Porcelain tile was the clear winner for us!”
“I bought 30m2 of these tiles and some arrived broken. I took pictues as instructed and sent them to the company. I did not get a response or replacement or refund. so not very good customer service in my opinion.”
Thank you for your feedback.
We are sorry to hear about your experience and understand your frustration regarding the damaged tiles and lack of response. This is not the level of service we aim to provide.
We will be reaching out to you directly to review this matter and provide a suitable resolution.
If you need any further assistance, please do not hesitate to contact us.
The Tile Mountain team.
