Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we appreciate you bringing this to our attention.
While some time has passed since your experience, we’d still be happy to assist if you have any outstanding concerns. Please feel free to reach out to our Customer Service team at customer.service@tilemountain.co.uk, and we’ll do our best to help.
Best wishes,
The Tile Mountain Team
“The Ares has a real look of concrete about it, we chose the 1m x 1m tile to achieve a look with less grout lines. Tiles are extremely flat and square unlike other large format tiles. Tile edges come to a very slight bevel or harras edge. Which gives a more smooth clean look. The porcelain is relatively hard and the glazing is thick and tough.
The tiles cut well with both being scored and snapped and wet cut.”
“My tiler was very happy with them. Said to be cautious with cheap tiles but said these were great.
Look great too. Up close you can see it's a print but any normal distance is fine.”
“I'd been looking at alternative cement effect tiles which were much more expensive, but my budget meant that I went for the Ares. I'm super impressed with the quality and how they look - very pleased with the choice.”
We are sorry to see that you have been experiencing some problems with the tiles.
We always encourage customers to let us know of any problems as soon as they become apparent, so that we can assist in rectifying the issue. We cannot see that this has yet been reported to us; however, we would still want to do what we can to assist.
If you wanted to discuss this further please do not hesitate to get in touch on 01782 223822 or at customer.service@tilemountain.co.uk
“Tiles haven't been laid just yet however we love the look of them and they are huge!! Some broke on delivery but Tile Mountain quickly responded and replaced them which was fantastic service.”
