We’re really sorry to hear that your delivery included damaged tiles. It’s unfortunate when items don’t arrive in perfect condition, and we totally understand how frustrating this can be.
I can see that our showroom has issued a replacement for this, which should now be with you.
Please know that your feedback is vital to us, and I have passed this over to our showroom to review further.
Regards,
Joanna
“Thought the tiles looked excellent in the photos on the website which is why I bought them. Was unexpectedly and pleasantly surprised to see they look even better in my new shower room. Think they’re fantastic.”
“Even though I didn't unload my pallet months after delivery, when it came to using them a lot of the tiles were cracked at the bottom of the stack. They were only 6mm so more delicate than usual. Tile Mountain sent me replacements FOC, I just paid carriage. I thought that was very decent, and so thankful to have positive service when juggling a huge renovation
Thank you”
