“I will not be attending tile mount ever again as I'm not happy with company policies. No return, no exchange, no refund and have to place an order for more tiles and they arrive in a week and have to pay £39 delivery because the main wearhouse is in stone on Trent.”
“Tiles are ok but not happy with the tile mount policies. No exchange,no return,no refund and you have to place an order to get more tiles if shirt of tiles as there are no tiles in Birmingham store,even that takes a week to come. If delivered at home there's £30 charge fir delivery.”
“They transform a large or small space & are ideal for a base tile or as a feature. A great tile that ticks lots of boxes. As im always tiling different properties with my job, this is one you cannot go wrong with, particularly this colour!”
“Wanted a tile that would add a contemporary finish to a Cotswold cottage.
These have been fab. Glossy, textured and laid herringbone to create a standout feature wall (or 2).
Great tile and super value for money with easy ordering and swift delivery.”
“I'm pleased with the tiles I purchased but I don't understand why, unlike any other store, returns cannot be done. One box of tiles was not used eventually and I wanted to return that but was told 'it is not accepted to return part of the order'. This makes it very unconvenient. While in evry other store you are allowed to return any full box of tiles if unopened.”
I am very sorry to see that you are unhappy with our returns policy.
We do advise that we are unable to accept the return of leftover boxes as, generally, we are unable to resell them - this is because we can move through batches very quickly. However, we never like to leave a customer unhappy, so a member of our customer service team will be in touch as soon as possible to see if there is any way we can assist with this.
Regards,
Joanna
