“These look fab in my bathroom but no tile was the same or level and our builder had a right job getting the floor flat.. Lucky he is a good builder.
Our floor was reborded before laying the floor so we know it wasn't us.
Customer services are terrible, I was told I could order extra by the tile if needed.. We did need 3 in the end and it took 6days for them to arrive and no one ever calls you to let you know there in.. Both orders I was chasing them.”
We are very sorry to see that you have experienced some issues with your flooring, and for the delay in receiving your replacements.
This is never something that we would want, and so are issuing a refund for the cost of the additional three tiles purchased as a gesture of goodwill and to apologise further. The showroom will be in touch to arrange this directly with you.
