“The floor and wall tile are not same color. Tile mountain Orpington said it is batch issue and kept delivering the same incorrect batch. Frustrated, half way through tiling and not knowing if there is indeed a right batch available or will it get delivered, I chose to go ahead with non/matching colors. Tiler got delayed too increasing cost. Wondering if I could file for compensation”
Thank you for sharing your feedback.
We sincerely apologise for the frustration this has caused.
I can see that our showroom team has resolved the issue for you, and we truly appreciate your patience.
Kind regards,
The Tile Mountain Team.
“I’m really happy with these tiles overall. The ivory colour looks warm and natural, and the limestone effect looks realistic without being too busy. The large size works really well on the wall and gives a clean, seamless look with fewer grout lines. They feel solid and seem easy to keep clean. No real downsides for wall use — they look great.”
“The tiles are exactly what I needed. I ordered the sample and they came literally the next day. When I ordered the tiles for the job they came quickly and then when I needed to order more, the service was just as efficient. The tiles are a really lovely colour and they have created the base for the spa-like vibe we are going for. 10/10 all round.
I also spoke to someone in customer service about which grout I should get and they were super knowledgeable and helpful.”
I am sorry to see that the tile was not suitable for your project.
I have asked our sales team to give you a call to see how we can best assist in finding your perfect tile.
Regards,
Joanna
“Was looking for a lovely tile for our bathroom for both the walls and floor and this hit the mark. Looks expensive but is really reasonable price and has two sizes available so really helpful. Tile mountain sample came super quick and really happy with them.”
