“We had 3 damaged tiles on delivery. We emailed Tilemountain with explicit photos of tiles slipped across the pallet. The delivery van is still present. Also photos of damaged tiles. We were asked to fill in an online claim form and attached the set of photos AGAIN. Which we did. Reply was that the photos weren't clear enough ( obviously a delaying tactic) and asked to re-submit with time running out due to 5 day limit for claims.
All this for 3 tiles. REALLY?!
WILL NEVER USE TILE MOUNTAIN AGAIN AND NEVER RECOMMEND.”
