“I found the sample to be poorly packaged unfortunately, as it arrived broken. The colours were a little dull compared to my expectations, and didn't have that vibrancy of original Victorian tiles. Thanks for sending the sample though!”
We are very sorry to learn that your sample arrived damaged and that the colours did not meet your expectations. We take great pride in the quality and finish of our products, so it is disappointing to hear when we have not met our usual standards.
Thank you for bringing this to our attention. Please be assured that your feedback will be shared with the relevant teams to help us improve.
Should you have any further concerns or require assistance, please do not hesitate to contact us.
Kind regards,
Tamveel.
