“Excellent service ,very very helpful staff nice dealings
Good support after purchase also
I felt 10 star
Thank you for all the staff and tilemountain”
“Lets start with the positives.
Tile looked brilliant in the showroom and the delivery was fast. Out of the 117 tiles we ordered only one needed replacing and the replacement was sent the next day.
But these tiles are a scratch magnet. Almost all tiles have some sort of scratch mark on them. I don't think they came like that, but they're very prone to get scratches. We only noticed them when we were cleaning after the grouting. And they're very visible with the right lighting and just made the entire flooring looks weird. Please be aware of this if you're going to get these tiles”
Thank you for your detailed feedback.
We are pleased to hear that you were happy with the showroom experience and delivery, and that the replacement was resolved promptly. However, we are sorry to hear about the concerns with scratching.
For tiles of this type, it is important that they are properly sealed after installation, as this helps to protect the surface and reduce the risk of marks or scratches during use and cleaning. Without sealing, the surface can be more susceptible to visible wear, particularly under certain lighting conditions.
We will be reaching out to you directly to discuss this further and see how we can assist.
If you need any further assistance, please do not hesitate to contact us.
Best wishes,
The Tile Mountain Team
“Amazing customer service and help at the branch from all staff, idrees Anil and Umair. Also the delivery drive was so polite and delivered exactly at time text”
“Tiles are lovely however, packaging and transport need major work, first pack of tiles both cracked and replaced.
6 out of circa 25 packs had chipped edges which means I have to use certain tiles for cuts, you would need to open every box (pack of 2 tiles) and thoroughly check within 48hrs .. this generally isn’t possible.”
