“Hi- ordered the Elconi light grey as they were the perfect size to minimise ground lines. The sample tile was useful for colour matching. The tiles were ordered and I ticked narrow across- so slot changed from Friday to Monday. We arent that narrow as 7.5ton truck brought the bathroom and bigger brought the skip!! But apparently the pallet delivery company couldn’t get to our Monday, so we were told Tuesday, then Wednesday- finally after a few million customer centre calls we were told Thursday… turns out a courier brought the tiles and he laughed that the pallet company said the road was bad… the tiles arrived in boxes of two not on pallet - and one box is damaged.. crux of the story if you live in an alleged narrow place let the company know!!! I can’t comment on the quality on the floor as due to delays the builders gone and the tiles are in boxes!!!”
Thank you for sharing your experience. We're sorry to hear about the delivery issues you encountered and the frustration it caused. We truly appreciate your feedback regarding the narrow delivery concerns, and we will certainly look into this to improve our service in the future.
It's regrettable that your tiles arrived damaged as well, and we can understand the inconvenience this has caused, especially with the builders no longer available. We have sent a damage claim form for you to complete - if you can please get that back to us we will sort out the necessary replacements and do what we can to ensure that their delivery runs more smoothly.
Regards,
Joanna
