We’re truly sorry to hear that the Canterbury Blue Patterned Matt Ceramic Tiles did not meet your expectations.
If you have any further issues or need assistance, please feel free to reach out. Your satisfaction is important to us, and we’re here to help.
Regards,
Joanna
“Tiles arrived promptly. Were better than envisaged really great colourful design. Sadly the packaging was flimsy and weak this allowed for breakages at the corners of the tiles. Contacted Tileworld sent pictures and replacements found really quickly. Great Customer Service. Thankyou!”
“The first delivery contained 5 x broken tiles on arrival, I spoke to customer Services and the replacement tiles were sent. On arrival on the replacements, 3 x tiles were broken into 3-4 pieces. Clearly the courier you use for my area has no respect for your products. I paid a lot of money for the delivery, nearly the same value of the tiles, I was very disappointed with the delivery process. I have cancelled a 3rd delivery of tiles.”
We are very sorry to see that you have received damage to two orders. This is never something that we would expect, and have raised this with our courier. We have also issued a refund of the delivery fee paid to apologise further.
If there is anything more that we can do to assist with this, please let us know.
Regards,
Joanna
“Hello. I've been on a long mission to tile my huge floor & dining room & hall area. I'm thrilled with the format & pattern on these tiles! We have yet to actually lay them but cannot wait to see them in action”
