Thank you for bringing this to our attention. We're sorry to hear that several tiles were damaged.
Please share some images of the affected tiles, and we'll look into this as a priority to help arrange suitable replacements as quickly as possible.
Kind regards,
Team Tile Mountain
“The tiles are just what I wanted for the new conservatory, I have an oak floor in the lounge and wanted wood in the conseratory but AI advised me to use porcelain tiles not wood. I now have the look I wanted and the product is practical.”
“Fabulous! 80 square metres laid on ground floor of this very realistic oak effect tile with "hand finished" appearance. Laid to random pattern on advice of tiler. Amazing value for money we are delighted. Thanks Tile Mountain!”
